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STORE POLICY

Kayla Sportswear Customer Care Policy

At Kayla Sportswear, we are committed to delivering exceptional customer experiences while empowering women through high-quality, stylish athletic wear. Whether you shop online or in person, we want you to feel confident, supported, and valued every step of the way.

1. Our Promise

We promise to:

  • Provide high-quality, comfortable, and stylish women’s gym wear.

  • Offer friendly, prompt, and helpful service at all times.

  • Treat every customer with respect and professionalism.

  • Handle all concerns fairly and transparently.

2. Contact & Support

You can reach our Customer Care team through:

  • Email: Kaylasportswear@gmail.com

  • Phone/Text:(302) 315-1441 

  • Social Media DMs: Instagram / Facebook @KaylaSportswear

  • In Person: During pop-ups, vendor events, and local sales (times and dates shared via social media)

Response Time:

  • We aim to respond to all inquiries within 24–48 business hours.

3. Order Processing & Shipping

  • Online Orders: Processed within 1–3 business days.

  • Shipping: Standard delivery takes 3–7 business days after processing.

  • Local Pickup/Delivery: Available upon request and based on location (additional info available at checkout or via DM).

4. Returns & Exchanges

We want you to love what you wear. If you’re not 100% satisfied:

  • Returns: Accepted within 14 days of delivery for unworn, unwashed items with tags still attached.

  • Exchanges: We will gladly exchange sizing issues based on stock availability.

  • Final Sale Items: Clearance and promotional items are final sale and not eligible for return.

To initiate a return or exchange, please contact us at [your email] with your order number.

5. Sizing & Fit

We provide detailed sizing charts and descriptions to help you find your perfect fit. If you have questions before ordering, don’t hesitate to reach out! we’re here to help!

6. Privacy & Security

Your personal information is protected. We never sell or share your information. Online payments are securely processed through trusted third-party providers. To prevent data breaches and identity theft, all orders will be submitted via a request form. You will provide your information, desired product, size, and color. Once your form is received, we will confirm availability, shipping/local drop-off, and collect payment. You will not be asked to submit a payment via this site.

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7. Feedback & Complaints

Your opinion matters. If you have feedback or a complaint, please contact us directly, we’re always working to improve.

Thank you for supporting Kayla Sportswear ! where strength meets style.

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